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Frequently Asked Questions

Get answers to your questions or contact us today!

How are your cleaning staff vetted and trained?

Our staff undergoes a rigorous selection process including background checks. They receive comprehensive training in cleaning techniques, customer service, and safety procedures to ensure the highest quality of service.

Do you use eco-friendly cleaning products?

Yes, we prioritize the use of environmentally friendly and sustainable cleaning products that are effective yet gentle on surfaces and safe for your family and pets.

What is your policy if something gets damaged during cleaning?

THH Cleaning is fully insured and bonded. In the unlikely event of damage, we will take responsibility and make the necessary arrangements for repair or replacement.

How do you ensure customer satisfaction?

We follow a thorough cleaning checklist tailored to each client’s needs and conduct regular quality checks. If you’re not satisfied with any aspect of our service, we encourage you to contact us immediately so we can make it right.

Are your services available for one-time cleaning or only for regular schedules?

We offer both one-time cleaning services and regular cleaning schedules. You can choose what works best for you, with no obligation for ongoing service.

Do you offer any special packages or discounts?

Yes, we offer various packages tailored to different cleaning needs, and we occasionally run special promotions. Please check our website or contact us for current offers.

How can I find out about your current availability for cleaning services?

To inquire about our most up-to-date availability for both residential and commercial cleaning services, we encourage you to give us a call. Our friendly team will assist you in finding a suitable time slot that aligns with your schedule. For prompt and accurate information, please reach out to us at (513) 659-5979. We’re here to accommodate your needs and will do our best to fit you in at your convenience.

THH Cleaning Truck

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513-659-5979